COMMON QUESTIONS ABOUT VACATION RENTAL HOMES

We are unable to provide refunds nor are we able to exchange reservation dates due to positive Covid testing or any other illness or injury; our standard cancellation policy applies due to all cancellations regardless of reason. We strongly encourage all guests to consider adding travel insurance to their reservation if they have any concern about needing to cancel.

Check-out is 11am. Late check-out (12pm) is not available during the summer, but may be available for an additional charge in the off-season. Please contact us 24 hours prior to check-out for availability.

Our properties are equipped with SmartLocks, so each guest will have a personal key code to access the property. No physical keys needed! If you should lose or forget your code, we have the ability to reissue a code remotely.

Daily housekeeping is not provided; should you desire these services arrangements can be made through our front desk for an additional fee.

All of our properties are your home away from home. Our properties are fully stocked with hotel quality linens, towels, dishes, pots and pans, and some basic consumables such as:

  • Paper Towels
  • Tissues
  • Toilet Paper
  • Liquid Hand Soap
  • Bar Soap
  • Dish Soap
  • Dish-washing Detergent
  • Garbage Bags
  • Coffee Filters
  • Guests will need to bring personal items such as clothing, toiletries, beach towels, and beach chairs. All of our properties have wifi and streaming entertainment options – you’ll need to sign into your streaming accounts to view. Board games, cards and other entertainment vary from property to property.

    Please refer to your individual property’s page for instructions to connect to the WiFi. Each property has wireless internet.

    Please do not take the bath towels to the beach. Beach towels are available for purchase at many of the local merchants in town. If evidence that our towels were taken outside or neglected and results in damage, the credit card on file will be charged a replacement fee.

    We request out of respect for residents and other visitors that between 9pm – 9am you keep noise in your rental and the surrounding areas to a minimum. There are full-time residents surrounding our properties, please be respectful.

    Smoking is not permitted in any of our rentals. It is considered as damage due to the expense we incur to remove the odor. There will be a minimum $250 charge per person for smoking inside. We reserve the right to evict all parties if evidence is found of smoking during the duration of your stay.

    All of our pet friendly properties are designated as such. No pets are allowed at rentals unless stated on the listing. If evidence is found of pets during the duration of your stay or after departure, there will be a minimum $250 additional cleaning charge and we reserve the right to evict all parties.

    Of course! Are more than happy to make suggestions for our local favorites – our staff is here to help! Be sure to check out our Local Area Guide for more information.

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